Who We Are

Serviceova Systems operates from Barcelona, Spain, and we're committed to following both Spanish data protection laws and the General Data Protection Regulation (GDPR). Our physical address is Avinguda Diagonal, 397, 08008 Barcelona, Spain. If you need to reach us about privacy matters, you can email contact@serviceovasystems.com or call +34937885295.

What Information We Collect

When you interact with our website or enroll in our programs, we collect different types of information. Let's break down what that actually means:

Information You Give Us Directly

This includes anything you type into our forms or send us via email:

• Your name and contact details (email address, phone number if you provide it)
• Program enrollment information and course selections
• Payment information when you register for courses
• Messages you send through our contact forms
• Portfolio materials or project submissions if you're enrolled in our programs

Technical Information We Collect Automatically

Like most websites, ours collects some technical data automatically. This helps us keep the site running smoothly and spot any problems:

• IP address and general location data (city level, not your exact address)
• Browser type and device information
• Pages you visit on our site and how long you stay
• Referral source (how you found us)
• Date and time of your visits

How We Use Your Information

We're not in the business of selling your data or spamming you with irrelevant emails. Here's what we actually do with the information we collect:

• Communicate with you about course enrollment, schedules, and program updates
• Process payments and maintain enrollment records
• Provide access to course materials and learning resources
• Send educational content related to your program interests
• Respond to your questions and support requests
• Improve our website and educational offerings based on usage patterns
• Comply with legal obligations and maintain business records

Legal Basis for Processing Your Data

Under GDPR, we need a legal reason to process your personal data. Here's where we stand:

• Contract fulfillment: When you enroll in a program, we need your data to deliver the educational services you signed up for
• Legitimate interests: We process some data to improve our services and communicate relevant educational opportunities
• Consent: For marketing communications, we ask for your explicit consent, which you can withdraw anytime
• Legal obligations: Sometimes we're required by law to keep certain records (tax purposes, for example)

Who We Share Your Data With

We don't sell your personal information. Period. But we do work with some third-party services to run our business, and they might see your data:

Service Providers

We use external companies for things like payment processing, email delivery, and hosting our website. These providers only get access to the data they need to do their job, and they're contractually required to protect it.

Legal Requirements

If we're legally required to share information (court order, regulatory request, etc.), we will. We'll notify you about such requests unless we're legally prohibited from doing so.

International Data Transfers

Our primary servers are located within the European Union, which means your data stays protected under GDPR. If we ever need to transfer data outside the EU (for example, if we use a cloud service with international servers), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

How Long We Keep Your Data

We don't keep your information forever. Here's our general approach to data retention:

After these periods expire, we securely delete or anonymize your data. If you request deletion earlier (see Your Rights section below), we'll comply unless we have a legal obligation to keep certain records.

Your Privacy Rights

Under GDPR and Spanish data protection laws, you have several rights regarding your personal data. These aren't just theoretical — you can actually exercise them:

Right to Access

You can ask us what personal data we hold about you. We'll provide a copy within 30 days of your request.

Right to Rectification

If any information we have about you is wrong or incomplete, let us know and we'll fix it.

Right to Erasure

Sometimes called the "right to be forgotten." You can request deletion of your personal data, though this isn't absolute — we might need to keep some records for legal reasons.

Right to Restrict Processing

You can ask us to temporarily stop processing your data in certain circumstances (for example, if you're disputing the accuracy of the data).

Right to Data Portability

You can get a copy of your data in a commonly used format and transfer it to another service provider.

Right to Object

You can object to processing based on legitimate interests or for marketing purposes. We'll stop unless we have compelling legitimate grounds.

How to Exercise These Rights

Send an email to contact@serviceovasystems.com with the subject line "Privacy Rights Request" and clearly state what you'd like to do. We'll verify your identity (to protect your data from unauthorized access) and respond within 30 days. There's no fee for these requests unless they're clearly excessive or repetitive.

Security Measures

We take reasonable steps to protect your data from unauthorized access, loss, or misuse. This includes:

• Encrypted connections (SSL/TLS) for all data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Limited access to personal data on a need-to-know basis

That said, no internet transmission is completely secure. While we do our best to protect your data, we can't guarantee absolute security. If you notice any suspicious activity or potential security breach, contact us immediately.

Children's Privacy

Our educational programs are designed for adults and individuals over 16 years old. We don't knowingly collect personal information from children under 16. If you're a parent and believe your child has provided us with personal data, contact us and we'll delete it promptly.

Changes to This Policy

We might update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're enrolled in a program, or by posting a notice on our website. The "Last updated" date at the top tells you when the most recent changes were made.

We encourage you to review this policy periodically, especially before sharing new personal information with us.

Complaints and Supervisory Authority

If you're not satisfied with how we handle your personal data, you have the right to file a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD). That said, we'd appreciate the chance to address your concerns directly first. Contact us and we'll do our best to resolve any issues.

Spanish Data Protection Authority contact information:

Website: www.aepd.es
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain