Privacy Policy

Introduction

At RenovateRight NL ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website playclanx.com or use our renovation services in the Netherlands.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable Dutch and European privacy laws. By using our website or services, you consent to the collection and use of information in accordance with this policy.

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, and we will notify you of significant changes via email or a prominent notice on our website.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Project Information: Details about your renovation project, including property address, project scope, budget, and timeline preferences
• Communication Records: Emails, phone calls, and messages exchanged with our team
• Payment Information: Credit card details or bank information for processing payments (handled securely by third-party processors)
• Identification Documents: Copies of ID for verification purposes in certain transactions

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• Technical Data: IP address, browser type, operating system, and device information
• Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from third parties, including:

• Referral partners or real estate agents
• Social media platforms (if you interact with our social media content)
• Publicly available sources for business verification

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide renovation consultations, quotes, and project management services
• Communication: To respond to your inquiries, send project updates, and provide customer support
• Project Management: To coordinate with contractors, suppliers, and subcontractors
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
• Website Improvement: To analyze website usage and improve our online services
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms
• Quality Assurance: To maintain service quality and train our staff

We process your personal data based on the following legal grounds under GDPR:

• Performance of a contract or service agreement
• Legitimate business interests
• Compliance with legal obligations
• Consent (where applicable)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

• Construction contractors and subcontractors
• Material suppliers and manufacturers
• IT service providers and web hosting companies
• Payment processors and financial institutions
• Marketing and communication service providers

Legal Requirements

We may disclose your information if required by law or to protect our rights:

• To comply with legal processes, court orders, or government requests
• To protect against fraud, security threats, or illegal activities
• To enforce our terms of service or protect our intellectual property
• In connection with a business transfer, merger, or acquisition

With Your Consent

We may share your information with your explicit consent for specific purposes, such as sharing project photos for marketing (with proper anonymization).

Your Data Protection Rights

Under GDPR and Dutch privacy laws, you have the following rights regarding your personal data:

Right to Access

You have the right to request access to your personal data and information about how we process it.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes for which it was collected.

Right to Restriction

You can request limitation of processing in certain situations.

Right to Data Portability

You can request your data in a structured, commonly used format for transfer to another controller.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

If processing is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:

• Customer data: Retained for 7 years after project completion for warranty and legal purposes
• Marketing data: Retained until you unsubscribe or request deletion
• Website analytics: Retained for 26 months for analysis purposes
• Legal records: Retained as required by applicable laws and regulations

After the retention period, your data is securely deleted or anonymized.

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent (where required)

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For data protection matters, you can also contact our Data Protection Officer at the above email address.

If you are not satisfied with our response or believe we are not complying with applicable data protection laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).